As a leading security provider of data protection and recovery services, CSS, Inc. understands the importance of protecting personal information. This privacy policy outlines how CSS, Inc. collects, uses, and discloses your personal information. You will also find information on how you can update your account and preferences, as well as details on how we protect your personal information.
I. Why does CSS, Inc. gather personal information?
CSS, Inc. gathers personal information in order to provide the award-winning products, service, and support you’ve come to expect from us. As with most transactions, personal information is required in order to set up your account and complete your purchase. But it also helps us provide the product and support information we believe is of greatest interest to you.
II. What information does CSS, Inc. collect and how is it used?
There are a variety of situations in which CSS, Inc. may collect personal information, such as when you register as a customer; purchase one of our products; download free evaluation software, upgrades, or white papers; order email newsletters; respond to a marketing campaign; place orders on our website; or when you’re working with a CSS, Inc. service representative. In each of those situations, CSS, Inc. only collects minimal personal information required to meet your needs. Depending on the circumstances, we may ask for your name, company name, Internet domain name, industry, IP address, billing or shipping address, credit card information, email address, fax number, phone number, or other pertinent information.
CSS, Inc. uses your information to better understand your needs, provide you with the services you have requested, and with a view to provide you with better service. We may use your information to help you complete a transaction, (including fulfillment of orders and promotional offers), to communicate back to you, to inform you of and update you on services and benefits, and to manage and renew your subscription(s). Credit card numbers are used only for payment processing, maintenance of your subscription, including renewals, and fraud protection and are not used for other purposes without your permission. CSS, Inc. will keep your personal information for as long as you are a registered subscriber or user of our product(s) and thereafter, for no longer than is reasonably necessary for internal reporting and reconciliation purposes and to provide you with any feedback or information that you might request or require.
With the consent of our customers, CSS, Inc. posts customer testimonials on our website, which may contain personally identifiable information, such as the customer’s name.
If at any time you wish to remove your personal information from a CSS, Inc. website testimonial, please contact our Support Center.
III. Does CSS, Inc. disclose personal information?
In limited circumstances, CSS, Inc. may need to share your information in order to meet your particular needs. CSS, Inc. has a number of relationships with ISP and Law enforcement with whom we may share your personal information for the purpose of providing recovery services. CSS, Inc. imposes strict confidentiality obligations on all third-party vendors with whom we share your information. By providing your information to us, you are deemed to consent to the transfer of your information to CSS, Inc.’s such entities for the purposes described above
We may also need to share your personal information with other legal entities within CSS, Inc.. All such entities adhere to the CSS, Inc. Privacy Policy. From time to time, CSS, Inc. may provide personal information to law enforcement authorities or other third parties in response to a subpoena, an official inquiry, or as may be required in the case of national security. CSS, Inc. will not disclose your personal information to third parties for their own marketing purposes unless you have provided prior consent.
IV. How does CSS, Inc. secure personal information?
CSS, Inc. uses state-of-the-art security technology to protect our customer data. Access to customer information is restricted to authorized personnel only. Our website is regularly tested for security vulnerabilities to ensure all collected information is secure from unauthorized viewing. Personal customer information is protected in transit via HTTPS and SSL security. Credit card information is transmitted with multiple layers of security, including encryption in storage and SSL in transit. For more information, please review the section on disclosure of information above.
CSS, Inc. shall notify you in the unlikely event of a security breach involving your personal data.
V. Can you control how your information is used?
Yes. As mentioned above, CSS, Inc. may use your information to improve the content of our website, products, and services, or to alert you to information we believe might interest you. When you register or make a purchase, we offer you the opportunity to opt into or out of these uses of your information. If you do not choose to opt out initially, you may still block future contact of this type by simply following the unsubscribe instructions that accompany all such communications, contacting our Support Center at support@thecyberangel.com, or by writing to the address below.
CyberAngel Security Solutions, Inc.
475 Metroplex Dr
Suite 104
Nashville, TN 37211
1-800-501-4344
Please note that we do not allow our customers to opt out of content that is essential to the functionality of our products and services, such as communications relating to necessary updates to our products.
VI. What privacy policy applies if you follow a link on CSS, Inc.’s website?
Our site contains links to other websites. If you follow one of those links, you may be leaving CSS, Inc.’s website and entering a site not under CSS, Inc.’s control. CSS, Inc. does not accept liability for misuse of any information submitted on any site outside its control. We strongly encourage you to read the privacy statements or policies of the linked sites, as their privacy policies may differ from ours.
VII. Can you review and update the personal information that CSS, Inc. collects?
Yes. Users can access and update most of the personal information that CSS, Inc. holds by visiting the online portal for client management. For further information you can contact our Support Center at support@thecyberangel.com, or by contacting us at the addresses below:
CyberAngel Security Solutions, Inc.
475 Metroplex Dr
Suite 104
Nashville, TN 37211
1-800-501-4344
VIII. Does CSS, Inc. keep track of website visitor data?
Like many other companies, CSS, Inc. uses "cookies" to remember user preferences and maximize performance of our website and services. Additionally, cookies help us to identify returning users so, for example, we don’t need to ask them to enter their email and password on every visit. Any personal information we collect with cookies is not shared with any outside parties.
Please note the information gathered by cookies is necessary to provide certain subscription services. We cannot provide those services to users who do not give their consent to the data processing carried out through cookies or whose browsers are set to reject all cookies.
As is common on the Internet, CSS, Inc. maintains log files of the traffic that visits our sites. For example, our servers may automatically record the information you or your browser send when you visit a website. These log files may include information such as your requests, IP address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your system.
IX. Does CSS, Inc. comply with the Children’s Online Privacy Protection Act?
Yes. CSS, Inc. complies with all the regulations of the Children’s Online Privacy Protection Act of the United States of America. CSS, Inc. does not knowingly collect personal information from children under the age of 13. If we learn we have collected personal information on a child under the age of 13, we will delete that data from our systems.
X. How often does CSS, Inc. update its privacy policy?
We may update this policy at any time by posting additions or modifications on this web page. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify users by email or via a prominent notice on our website and where necessary we will seek the prior consent of our users.
XI. Contact us
If you have questions or concerns regarding this Privacy Policy, you should first contact us at support@thecyberangel.com, or by contacting us at the addresses below:
CyberAngel Security Solutions, Inc.
475 Metroplex Dr
Suite 104
Nashville, TN 37211
1-800-501-4344