The CyberAngel® Security Software provides the ability for Stolen Computer Recovery for all computers actively protected. When The CyberAngel® Secure Authentication is breached at login or boot-up, The CyberAngel® Security Software’s patented technology silently transmits an alert to our Security Monitoring Center, where we identify the location from which that computer is calling. The CyberAngel® will immediately search for any type of connectivity to send an alert of that violation. When a computer is flagged as stolen, alarm transmission parameters such as frequency and information passed can be changed to provide more detailed tracking information to provide to Law Enforcement to assist with recovery. Our Recovery Team helps coordinate notice to all necessary law enforcement officials and works closely with them to provide a rapid recovery of your stolen computer. The CyberAngel® was the first to offer Wi-Trac technology, an indoor / outdoor laptop positioning system that utilizes Wi-Fi to accurately pinpoint location. With the market today in excess of 100 million portable computing devices, and a proven 14 year track record, The CyberAngel® Security Software is the best possible way to locate stolen assets.

Reporting a Stolen Computer

In the event of a stolen computer, it is the responsibility of the client / user to report the computer to our Security Monitoring Center as stolen as soon as possible. Simply call 1-800-501-4344 to report your computer as lost or stolen. In order to fully liaise with Law Enforcement on your behalf, you will need to have reported the theft to the proper authorities, and provide us with a case / incident number from the law enforcement agencies.

When The CyberAngel® Secure Authentication on a stolen computer is violated and establishes communication with our Security Monitoring Center, notification servers then contact the client via e-mail of that unauthorized usage. In a Corporate Licensee application, designated individuals within a company can be notified of such an attempted breach to help comply with governance and compliance regulations.

The CyberAngel® Incident Report has been developed utilizing several local and federal enforcement agency requirements to assist in the investigative process of a theft. The Incident Report details the registered user, the date and time of the unauthorized access, the phone number, IP address, or Wi-Fi coordinate location from which the stolen computer has communicated with the alarm server. The telephony services that are utilized provide the ability to obtain an Automatic Number Identification (ANI) that is a verifiable and accurate resource for identifying the phone number from which the stolen computer has called. Utilizing several search utilities, the location address and a map are provided to assist in the location of the stolen computer. The CyberAngel® Incident Report has proven to be 100% successful in obtaining a search warrant or subpoena from the local court system to begin the hardware recovery process.

When a computer is reported stolen to The CyberAngel® Security Monitoring Center, the Recovery Team then contacts the local law enforcement agency, referencing the police report number for that case, and provides them with information about The CyberAngel® Security Software and how our recovery process works. Nearly 80% of all alarm events from stolen computers happen after normal business hours, so education and coordination of local law enforcement in advance helps the recovery process go smoothly and increases the opportunity for recovery.

The covert communication event from that stolen or missing computer is deemed "probable cause" in the eyes of the court system. In some jurisdictions, the time limit for applying for a search warrant or subpoena from time of "probable cause" is a little as 48 hours from time of incident, and can vary up to several weeks. The CyberAngel® Recovery Team works closely with the law enforcement officials to ensure action within the specified time limitations within that jurisdiction. We provide all of the needed information to designate probable cause, and allow the courts to subpoena the phone company records, if necessary. The stolen computer, when recovered, may be considered evidence until such time as the authorities deem necessary, and will only be returned upon their discretion. In the event the stolen computer is reporting from an address outside the jurisdiction of the local authorities that the stolen computer was reported to, every effort is made to coordinate information and activities between the agencies.

The information and address provided is intended to be used, along with all other information available concerning the referenced stolen computer, as a basis for investigating details of alarms generated by The CyberAngel® Security Software. It should be utilized only through due process of law and in coordination with the proper authorities. Provision of this information does not imply that the individual or company named in the lookup is necessarily guilty of any misconduct or criminal intent in connection with the referenced computer.