The CyberAngel® Security Monitoring & Support Center provides trained staff to assist with Pre-sales Support, Help Desk Training, Implementation Support, Technical Support and Stolen Computer Recovery. Located at our corporate headquarters in Nashville, TN, our Monitoring & Support Center provides 24/7 monitoring and support of all protected computers, and has staff on hand to assist and resolve any issues our clients might have. For our clients' benefit and convenience, we provide a toll-free number 1-800-501-4344 to our Security Monitoring & Support Center.

The most frequent support issue is the “perceived” problem that The CyberAngel® Security Software is prohibiting USB and COM port use. In nearly all instances this is caused by violating The CyberAngel® Secure Authentication. Upon proper password entry, your computer will operate normally. Upon violation of that password entry, the USB and COM Ports will be locked from that “unauthorized user”, and access to dial-up connections, signature tablets, PDA Sync Managers and USB thumb-drives will be denied. If the password violation is accidental, simply re-boot your computer and properly enter your The CyberAngel® Security Password.

For more information, please contact The CyberAngel® Security Monitoring & Support Center at 1-800-501-4344 or e-mail us at support@thecyberangel.com. We will be glad to assist you with any questions or problems that you might have.